Privacy Policy

Who we are

Pine Tree Cafe (UEN 53080787D) is a food business registered in Singapore, operating from 190 Middle Road, #02-13 Fortune Centre, Singapore 188979. This page explains what information we collect through this website and our WhatsApp ordering updates, and how we use it.

What we collect

When you place an order, we collect your name, phone number, the items you ordered, and your chosen collection time. We do not collect bank account numbers, card numbers, or PayNow login details — payment happens entirely inside your own banking app; we only see that a payment was marked as made and its stated amount.

WhatsApp messages

If you provide a phone number, we may send you order updates over WhatsApp (for example, confirming your order or letting you know it's ready for collection). We keep a record of messages sent and received so we can track delivery and respond to you. You can stop receiving non-order messages at any time by replying STOP to any message from us.

How we use your information

We use the information above to prepare and fulfil your order, contact you about it, and improve how the cafe runs. We do not sell your information, and we do not use it for advertising outside our own WhatsApp order updates.

Who we share it with

We use a small number of service providers to run this site and send messages on our behalf: Meta (WhatsApp Business Platform) to deliver WhatsApp messages, Supabase to store order and customer data securely in a Singapore data centre, and Vercel to host this website. These providers only process data on our instructions.

How long we keep it

We keep order and message records for as long as needed to run the cafe and meet our accounting obligations, after which we delete or anonymise them.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below.

Contact us

For any questions about this policy or your data, contact us at pinegreenservices@gmail.com.